Booking with Alpine Buses
Alpine Buses is a trading name of QUICK RIDE, LDA, VAT No. PT517775085 (referred to as “Alpine Buses”, “the Company”, “we” or “us”).
Alpine Buses provides passenger transport services directly and may also use carefully selected third-party transport providers, contractors or subcontractors to perform all or part of a booked service.
These Terms and Conditions apply to all bookings made with Alpine Buses, regardless of how the booking is made. By making a booking, the customer confirms that they have read, understood and accepted these Terms and Conditions.
The Terms and Conditions applicable to a booking are those in effect at the time the booking is confirmed.
Customer Orders
The customer must be at least 18 years old to make a booking.
The Company reserves the right to decline a booking. If a booking has already been paid for and is subsequently declined by the Company, the customer will receive a full refund.
A booking is considered confirmed once the customer receives a booking confirmation by email.
The customer is responsible for ensuring that all information provided during the booking process, including passenger numbers, luggage, flight details, pickup and destination details, is complete and accurate.
Luggage
Each passenger may carry:
- one standard suitcase or bag weighing up to 23 kg;
- one piece of hand luggage; and
- one pack of skis, one snowboard up to 190 cm, or one bicycle up to 160 × 80 × 30 cm.
For transfers with bicycles, the maximum capacity of an 8-seater vehicle is five passengers and four bicycles. Larger groups travelling with bicycles must book an additional vehicle.
Skis, snowboards, bicycles, baby carriages, golf equipment, oversized luggage and other bulky items must be declared at the time of booking.
The amount of luggage that can be carried depends on the number of passengers, vehicle type and luggage size. Declaring an item does not override the vehicle’s maximum safe luggage capacity.
If additional or oversized luggage was not declared in advance and cannot be safely accommodated, the Company may refuse to transport it. Additional charges may apply where a larger vehicle or other arrangements are required.
Customers are responsible for ensuring that luggage is properly packed and secured. Alcohol may not be consumed inside our vehicles. Smoking and vaping are strictly prohibited.
Airport, train station and accommodation transfers
Airport pickups
The first 60 minutes after the flight’s actual recorded landing time are free. Afterwards, waiting may be charged at €30 per hour on weekdays and €50 per hour on Saturdays and Sundays.
Once the flight has landed, the customer must contact the driver or Company within 60 minutes if they have not met the driver. If the customer has not appeared and no contact has been made within 60 minutes after landing, the booking may be treated as a no-show and the driver may leave. If contact has been established, the Company will make reasonable efforts to continue waiting or arrange another suitable driver or vehicle, subject to availability and applicable waiting charges.
The Company is not responsible for losses caused by flight delays, diversions, incorrect flight information, airport disruption, severe weather, road closures, traffic incidents or other circumstances outside its reasonable control.
Train station pickups
Where the customer provides a valid train number, the Company will make reasonable efforts to monitor the train’s arrival time and adjust the pickup time if the train is delayed. While the delayed train remains in transit, the booking will not be treated as a no-show solely because of that delay.
The first 30 minutes after the train’s recorded arrival time are free. After the first 30 minutes, waiting time may be charged at €30 per hour on weekdays and €50 per hour on Saturdays and Sundays, on the same basis as airport waiting time.
If reliable live arrival information is unavailable, or the train number supplied by the customer is missing or incorrect, the 30-minute waiting period will be calculated from the pickup time confirmed in the booking.
If the customer has not appeared and has not contacted the driver or the Company by the end of the free 30-minute waiting period, the booking may be treated as a no-show and the driver may leave. If contact has been established, the driver will continue to wait, subject to the applicable waiting charges.
Hotel and accommodation pickups
The first 20 minutes after the scheduled pickup time are free. If the customer does not appear or make contact within the first 10 minutes, the Company will make reasonable efforts to contact them. If the customer has neither appeared nor contacted the Company by the end of the 20-minute free period, the booking may be treated as a no-show and the driver may leave.
Flight delays
If an inbound flight is delayed, the Company will monitor the flight information supplied by the customer and make reasonable efforts to adjust the pickup to the actual arrival time. We will aim to keep the originally assigned driver available whenever practicable. A flight delay before landing does not itself incur a waiting charge or use up the free 60-minute period after landing for a transfer that remains valid or has a revised pickup confirmed.
A flight delay of up to three hours beyond the originally scheduled arrival time will not, by itself, be treated as a customer no-show. During a substantial delay, the originally assigned driver or vehicle may need to be reassigned because of another scheduled transfer, operational requirements or applicable driving and working-time limits. We will make reasonable efforts to arrange another suitable driver or vehicle and keep the customer informed. Pickup after a substantial delay may involve additional waiting after arrival.
If the flight is delayed by more than three hours beyond its originally scheduled arrival time, the Company will first make reasonable efforts to find another suitable driver or vehicle and, where possible, agree a revised pickup time with the customer. Any additional charge for a revised arrangement will be communicated for the customer’s acceptance before it is confirmed. The originally assigned driver or vehicle cannot be held available indefinitely. Only if the Company is unable to arrange a suitable alternative after reasonable efforts may the original transfer be treated as a customer no-show due to the flight delay, with no refund under these Terms. The customer should contact us as soon as they become aware of a substantial delay or cancellation.
Children
Children of all ages count as individual passengers when determining maximum vehicle occupancy.
Customers travelling with children must provide each child’s age when booking and request any required child seat in advance.
Where a child seat has been requested and confirmed, Alpine Buses will provide an appropriate restraint based on the information supplied. Customers may provide their own seats. Where agreed in advance, the Company may store a customer’s seat for the return journey without additional charge.
Child restraint use is subject to the laws of the country in which the service is performed. If a child requiring an appropriate restraint was not declared in advance and the service cannot legally or safely be performed, the driver may refuse the transfer. The booking will be treated as a customer no-show and no refund will be issued.
Tolls and general service terms
Unless expressly stated otherwise at booking, road, bridge, tunnel and ferry tolls required for the journey are included in the confirmed fare.
A confirmed price will not be increased due to currency fluctuations or fuel-price changes. It may be adjusted if the customer changes the route, locations, date, time, passenger number, luggage requirements or other material journey details. Waiting charges may also apply.
The Company may use contractors or subcontractors. The customer’s booking remains subject to these Terms unless expressly informed otherwise before confirmation.
The Company will use reasonable care and skill. It will not be liable for delay, disruption or failure caused by circumstances outside its reasonable control, including severe weather, traffic incidents, road closures, airport disruption, third-party strikes, public-authority actions or other extraordinary events.
The Company is not responsible for indirect or consequential losses that were not reasonably foreseeable when the booking was made. Nothing excludes or limits liability that cannot lawfully be excluded or limited.
Standard Cancellation Policy
Flexible Booking with Cancellation Protection (“Insurance”)
You may cancel at any time before the scheduled pickup time, regardless of the reason, and receive a refund of the amount paid, less a fixed non-refundable transaction fee of €30 per booking.
The Flexible Booking option does not cover cancellations after the scheduled pickup time, no-shows, changes or cancellations requested after the transfer has started, or the €30 transaction fee.
If an inbound flight is delayed and Alpine Buses has received timely and reliable information, the pickup may be adjusted. Where a revised pickup time is confirmed, the Flexible Booking cancellation deadline will be based on that revised time.
The term “Insurance” is used only as a descriptive name for the optional Flexible Booking with Cancellation Protection service. It is not an insurance policy or separate insurance contract and is not provided by an insurance company.
Extraordinary Events and Force Majeure
The Company is not liable for failure or delay caused by circumstances outside its reasonable control. These may include severe weather, natural disasters, floods, earthquakes, volcanic activity, major road closures, third-party strikes, civil unrest, war, terrorism, government restrictions, border closures, quarantine measures, epidemics, pandemics or comparable events.
Where an extraordinary event prevents the transfer, the Company will make reasonable efforts to offer an alternative arrangement, rescheduling or another appropriate solution.
Nothing in this section limits rights available under mandatory consumer-protection law.
Booking information and changes by Alpine Buses
Incorrect or incomplete information
The customer must provide complete and accurate booking information, including the correct date, pickup time, locations, flight details, contact details, passenger number and luggage requirements.
If the transfer cannot be performed as booked, or additional costs arise, because information was incorrect, incomplete or outdated, the Company is not responsible for the resulting delay, missed transfer or expense. Where possible, it will make reasonable efforts to offer an alternative, subject to availability and additional charges.
Cancellation or changes by Alpine Buses
If Alpine Buses cannot provide a confirmed transfer, it will make reasonable efforts to arrange a suitable alternative vehicle or provider.
If the Company cancels a confirmed transfer and cannot provide a reasonable alternative, the customer will receive a full refund for the affected transfer. A customer no-show arising from a flight delay of more than three hours, as described under Airport pickups, is not a cancellation by the Company. This does not affect the Extraordinary Events provisions or rights available under applicable law.
Personal Belongings and Lost Property
Passengers are responsible for their belongings and should ensure everything is removed from the vehicle at the end of the journey.
If an item is found, the Company will make reasonable efforts to identify its owner and arrange return. Reasonable delivery, postage or courier costs may be charged.
The Company is not responsible for loss of or damage to personal belongings except where liability cannot lawfully be excluded or limited.
Complaints and Applicable Law
Complaints should be sent to info@alpinebuses.com with the booking reference and relevant details. The Company will review the complaint and respond within a reasonable period.
These Terms and any booking are governed by the laws applicable to QUICK RIDE, LDA, subject to mandatory consumer-protection rights. Nothing limits a consumer’s mandatory rights or right to bring a claim before a court with jurisdiction.
Passenger responsibilities
Pickup location and meeting point
The customer must be at the location stated in the confirmation at the agreed time. Waiting at another terminal, hotel, address or meeting point may result in waiting charges. If unsure or unable to locate the driver, contact the Company or driver immediately.
Customer-selected departure time
When selecting a pickup time for an airport, station or other time-sensitive departure, the customer must allow sufficient time for traffic, check-in, security and other requirements. The Company is not responsible for a missed connection where the selected time was insufficient, except for delays directly caused by the Company where responsibility cannot lawfully be excluded.
Travel documents
Passengers must carry all passports, visas, permits and other documents required for the journey and border crossings. The Company is not responsible for delays, refused entry, costs or inability to complete a journey caused by missing, invalid or insufficient documents.
Unable to locate the driver or vehicle
Before arranging alternative transport, the customer must contact Alpine Buses or the driver using the supplied details. The Company will not normally reimburse independently arranged transport unless it first confirms it cannot provide the booked service or reimbursement is required by law.
Website terms
Copyright
Website design, text, graphics, images and source code are owned by Alpine Buses or used with permission unless stated otherwise. They may not be copied, reproduced, distributed, modified or used commercially without prior written permission from QUICK RIDE, LDA, except where permitted by law.
External links
Links to external websites are provided for information and convenience. Alpine Buses does not control third-party sites and is not responsible for their content, availability or privacy practices. A link does not necessarily constitute endorsement.
Accuracy
We make reasonable efforts to keep website information accurate and current, but content may contain errors or become outdated. Website content does not override a confirmed booking or rights provided by law.
Availability
We do not guarantee uninterrupted or error-free website availability and are not responsible for temporary unavailability caused by maintenance, technical problems or circumstances outside our reasonable control.