The customer must be at least 18 years old to make a booking.

The Company reserves the right to decline a booking. If a booking has already been paid for and is subsequently declined by the Company, the customer will receive a full refund.

A booking is considered confirmed once the customer receives a booking confirmation by email.

The customer is responsible for ensuring that all information provided during the booking process, including passenger numbers, luggage, flight details, pick-up and destination details, is complete and accurate.

 

Each passenger is allowed to carry two pieces of luggage (one suitcase or bag of standard size up to 23 kg and one piece of hand luggage) and one pack with skis, a snowboard (maximum length 190 cm), or a bicycle (maximum dimensions 160 cm × 80 cm × 30 cm).

For transfers with bicycles, the maximum capacity of an 8-seater vehicle is 5 passengers and 4 bicycles. For larger groups travelling with bicycles, an additional vehicle must be booked.

Skis, snowboards, bicycles, baby carriages, golf equipment, oversized luggage and other bulky items must be declared at the time of booking.

The amount of luggage that can be carried depends on the number of passengers, the type of vehicle and the size of the luggage. Declaring an item during the booking process does not override the vehicle’s maximum safe luggage capacity.

If additional or oversized luggage was not declared in advance and cannot be safely accommodated in the vehicle, the Company may refuse to transport the undeclared items. Where additional arrangements or a larger vehicle are required, additional charges may apply.

Customers are responsible for ensuring that their luggage is properly packed and secured for transport.

Passengers may not consume alcoholic beverages inside our vehicles. Smoking and vaping are strictly prohibited.

 

For delays exceeding one hour, the Company may assign a different driver or vehicle in order to accommodate the revised arrival time.

Although the originally assigned driver or vehicle may be replaced in the event of a substantial flight delay, the Company will continue to make arrangements for the transfer while the delayed flight is still in transit.

The Company is not responsible for losses resulting from flight delays, diversions, incorrect flight information supplied by the customer, airport disruption, severe weather, road closures, traffic incidents or other circumstances outside the Company’s reasonable control.

Hotel and accommodation pick-ups:

The first 20 minutes of waiting after the scheduled pick-up time are free of charge. If the customer does not appear and does not contact the Company within the first 10 minutes, the Company will make reasonable efforts to contact the customer. If the customer has neither appeared nor contacted the Company by the end of the free 20-minute waiting period, the booking may be treated as a no-show and the driver may leave.

 

Children of all ages count as individual passengers when determining the maximum occupancy of the vehicle.

Customers travelling with children must provide the age of each child at the time of booking and request any required child seat in advance.

Where a child seat has been requested and confirmed as part of the booking, Alpine Buses will provide an appropriate child restraint based on the information supplied by the customer.

Customers may also provide their own child seats. Where agreed in advance, the Company may store a customer’s child seat for the return journey without additional charge.

The use of child restraint systems is subject to the applicable laws and regulations of the country in which the transport service is being performed.

If the customer has not informed the Company in advance that a child requiring an appropriate restraint will be travelling, and the transfer cannot legally or safely be performed, the driver may refuse to provide the service. In such circumstances, the booking will be treated as a customer no-show and no refund will be issued.

 

Unless expressly stated otherwise at the time of booking, road, bridge, tunnel and ferry tolls required for the booked journey are included in the confirmed fare.

 

Once a booking has been confirmed, the confirmed price will not be increased because of currency exchange-rate fluctuations or changes in fuel prices.

The price may be adjusted if the customer requests changes to the booking, including changes to the route, pick-up or drop-off location, date, time, number of passengers, luggage requirements or other material journey details. Additional charges may also apply where the customer causes additional waiting time in accordance with these Terms and Conditions.

The Company may use contractors or subcontractors to perform a booked transport service. Where a transport service is performed on behalf of Alpine Buses by a contractor or subcontractor, the customer’s booking remains subject to these Terms and Conditions unless the customer is expressly informed otherwise before the booking is confirmed.

The Company will use reasonable care and skill in providing the booked transport services. The Company will not be liable for delays, disruption or failure to perform caused by circumstances outside its reasonable control, including severe weather, traffic incidents, road closures, airport disruption, strikes affecting third parties, acts of public authorities or other extraordinary events.

The Company will not be responsible for indirect or consequential losses that were not reasonably foreseeable at the time the booking was made. Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

 

More than 72 hours before the scheduled pick-up time:

You may cancel your reservation and receive a refund of the amount paid, less a fixed, non-refundable transaction fee of €30 per booking.

Between 48 and 72 hours before the scheduled pick-up time:

You may cancel your reservation and receive a 50% refund, minus a fixed, non-refundable transaction fee of €30 per booking.

Less than 48 hours before the scheduled pick-up time:

No refund will be issued.

 

Copyright

All content on this website, including website design, text, graphics, images and underlying source code, is owned by Alpine Buses or used with the permission of the relevant rights holder, unless otherwise stated. Content from this website may not be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission from QUICK RIDE, LDA, except where such use is permitted by applicable law.

Links

Links to external websites are provided for information and convenience only. Alpine Buses does not control third-party websites and is not responsible for their content, availability or privacy practices. The inclusion of a link does not necessarily constitute endorsement of the third-party website, its operator, products or services.

 

Accuracy

We make reasonable efforts to ensure that information published on this website is accurate and up to date. However, website content may occasionally contain errors or become outdated. Information displayed on the website does not override the details contained in a confirmed booking or any rights provided by applicable law.

 

Availability

We do not guarantee that the Alpine Buses website will always be available or operate without interruption or errors. We are not responsible for temporary website unavailability caused by maintenance, technical problems or circumstances outside our reasonable control.