Who we are
Alpine Buses is a trading name of Quick Ride, Lda, VAT number PT517775085. In this policy, “Alpine Buses”, “we”, “us” and “our” refer to Quick Ride, Lda.
For questions about this policy or our use of personal data, contact us at info@alpinebuses.com.
Personal data we collect
Depending on how you use our website and services, we may collect:
- Contact details: name, email address and telephone number.
- Booking and journey details: pickup and destination, dates and times, flight information, passenger numbers, luggage requirements and child-seat requirements.
- Account information: login and account details when an account is created.
- Communications: emails, enquiries, complaints, feedback and other messages exchanged with us or our drivers.
- Technical information: IP address, browser and device type, referral information, pages visited and cookie identifiers.
- Transaction information: booking value, payment status and transaction references. We do not store full payment-card details.
How and why we use personal data
| Purpose | Legal basis |
|---|---|
| Process bookings, organise transport, communicate journey details and provide customer support. | Performance of a contract or steps requested before entering a contract. |
| Maintain financial, tax and business records and comply with lawful requests. | Compliance with legal obligations. |
| Protect the website, prevent fraud, manage claims and improve our services. | Our legitimate interests, where these do not override your rights. |
| Send marketing messages or use non-essential cookies where consent is required. | Your consent, which may be withdrawn. |
Payments
Online card payments are processed by an external payment provider. Alpine Buses may receive payment status, transaction references and limited billing information, but does not collect or store your full debit- or credit-card number.
Sharing personal data
We may share only the information reasonably required to provide and manage our services with:
- our employees, drivers, contractors and transport providers;
- website hosting, booking, email, communications, IT and customer-support providers;
- payment processors, accountants, insurers and professional advisers;
- public authorities, courts or law-enforcement bodies where disclosure is legally required;
- a purchaser or successor in connection with a legitimate business sale or restructuring.
We do not sell personal data. Service providers may use personal data only for the agreed service and subject to applicable confidentiality and data-protection obligations.
International data transfers
Some service providers may process information outside the country where it was collected. Where personal data is transferred outside the European Economic Area, we use an available lawful transfer mechanism and appropriate safeguards as required by applicable data-protection law.
How long we keep personal data
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including providing the service, responding to enquiries, maintaining legally required accounting records and establishing or defending legal claims.
Retention periods vary according to the type of information, the booking relationship and applicable legal requirements. When information is no longer required, it is deleted, anonymised or securely restricted.
Security
We use reasonable technical and organisational measures intended to protect personal data from unauthorised access, alteration, disclosure or loss. No internet transmission or storage system can be guaranteed to be completely secure.
Your data-protection rights
Subject to applicable law and relevant exceptions, you may have the right to:
We may request reasonable information to verify your identity before responding. Data-protection requests are generally handled without charge and within the period required by applicable law.
Contact and complaints
To exercise your rights or ask a privacy question, email info@alpinebuses.com. Please describe your request clearly and provide enough information for us to identify the relevant booking or account.
You also have the right to complain to the competent supervisory authority in the country where you live, work or believe a data-protection infringement occurred.
Changes to this policy
We may update this policy when our services, providers or legal obligations change. The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through another appropriate channel.